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Tobacco Cessation Specialist (Quit Coach)
Summary Job Description
Tobacco Cessation Specialists provide participant-focused behavior change
services via the telephone to support participants’ process to quit tobacco use
while meeting established performance expectations. The Specialist must attend
weekly staff meetings, monthly training, and feedback/coaching sessions, apply
learning from coaching and training into interventions with participants, and
comply with attendance, punctuality and all other behavior expectations and
company policies.
Key Responsibilities
- Complete participant-focused interventions, using Free &
Clear-established strategies and protocols, to move participants along the
change continuum to quit tobacco. Use Cognitive Behavioral Therapy,
Motivational Interviewing, Brief intervention model, and an understanding of
tobacco and nicotine and the triangle of addiction to:
- Set expectations
- Assess readiness to change
- Resolve ambivalence
- Identify barriers and triggers and problem-solve
- Create an action plan
- Provide pharmacotherapy support
- Identify support and resources
- Utilize database to:
- Access intervention assignments and participant contact information
- Determine service eligibility
- Determine progress since last call
- Document intervention
- Schedule next intervention
- Utilize phone system to:
- Make outbound intervention calls
- Log work hours
- Communicate availability to receive inbound intervention calls
- Appropriately escalate difficult or problematic cases.
Required Skills, Experience, and Qualifications
Education, Licenses, and Certification
- Bachelor’s degree in related field and/or equivalent work experience
in behavior change service, counseling, health education or related
field preferred
- Chemical dependency coursework or work experience preferred
- MA in counseling preferred
Skills and Experience
- Demonstrated high-level communication and active listening skills:
ability to effectively problem-solve and work with a wide variety of
people
- Participant/Customer focus: Excellent customer service and telephone
skills.
- Ability to work in a productive environment that requires all work
to be completed on the telephone
- Proficient computer skills, including basic MS office skills:
comfortable navigating database screens.
- Self-direction and initiative to achieve team and individual goals;
skilled as an individual contributor and team member, desire to
contribute to the overall success of the team and the clients served
- Demonstrated ability to learn and to adhere to a wide range of
strategies and protocols
- Demonstrated ability to attend to detail and follow through on tasks
- Demonstrated ability to remember and accurately retrieve information
in order to assist customers
- Demonstrated dependability, flexibility and professional demeanor
- Bi-lingual (Spanish/English) speaking preferred
- Previous success in customer focused role demanding high-level
communication and active listening skills.
- Previous use of Motivational Interviewing
and other brief intervention models strongly preferred.
- Previous experience providing interventions in health behavior
change program strongly preferred.
- Must be abstinent from tobacco and nicotine for two or more years.
For more information:
- Visit the Free & Clear web site -
http://www.freeclear.com/company/employment/?nav_section=3, or
- Contact:
Etta Short
(206) 876-2162
etta.short@freeclear.com
Free & Clear, Inc. is an equal opportunity employer.
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